Power providers team up to launch electrical safety campaign

Western Power and Horizon Power are teaming up to launch a safety campaign. Photo: File image.
Western Power and Horizon Power are teaming up to launch a safety campaign. Photo: File image.

All West Australians are being urged to report any electric shock or tingle they experience at their home or business as part of a new safety campaign.

Western Power and Horizon Power are partnering with Building and Energy to deliver the campaign which encourages all customers across the state to report any shock immediately to their energy network provider.

The campaign aims to increase the awareness and importance of prompt reporting of electrical shocks, which is essential for the early detection of potential faults.

The two utilities are calling on anyone who experiences an electrical tingle or shock to call their respective providers immediately.

Each shock and tingle call is treated as a priority and will be investigated promptly to help isolate the cause.

Electric shocks and tingles most commonly occur in electrical appliances, power points, switches, taps, showerheads, metal pipes and gas fittings but can sometimes be the result of a network fault.

It is important that once an electric shock or tingle has been experienced and reported, people don't touch or 're-test' the location of the incident again.

While most causes of an electrical shock are relatively simple to correct, it is possible that a property may need to be disconnected while repairs are completed to ensure the safety of residents and utility employees.

To report an electric shock or tingle, customers on the Western Power network should call 13 13 51, and Horizon Power customers call 13 23 51.

Homes and business not covered by either the Western Power or the Horizon networks can check who their provider is by visiting the Building and Energy website at commerce.wa.gov.au/energysafety/electric-shocks-and-reporting