With aged care facilities in lockdown, the issue of loneliness among Australia's elderly population has become more profound.
In an effort to maintain connection between residents and their loved ones, Home Instead Senior Care has worked with a local residential care facility to continue bringing joy to residents.
The facility has set aside a room that fronts on to the car park, which enables visitors to be able to talk with their loved ones through a window.
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Home Instead caregiver Fiona surprised resident, Sue Monger with a visit from her family.
"With Sue's degree of dementia, we weren't sure if this would be well received but knew we needed to at least try," she said.
Due to her dementia, Sue wanted to join them outside but after some explanation she engaged happily with her family at the window.
"She loved seeing her little dog Abby, everyone chatted and Charlie sang a song for granny.
"It was a wonderful occasion for the family," Fiona said.