For the second year in a row the City of Mandurah has recently received a Certificate of Excellence from internationally renowned website TripAdvisor for excellent visitor service.
Now in its sixth year, the achievement celebrates hospitality businesses that have earned great traveller reviews on TripAdvisor over the past year. Certificate of Excellence recipients include accommodations, eateries and attractions located all over the world that have continually delivered a quality customer experience.
Chief Executive Officer Mark Newman said he was proud the City was being recognised for achievements in this field and congratulated the team at the Mandurah Visitor Centre who pride themselves on helping visitors explore Mandurah.
“We live in a special part of the world which has so much to offer and the centre provides an important link between visitors and local tourism businesses,” Mr Newman said.
“It’s great that our Visitor Services team are recognised for their outstanding service that help visitors get the most out of their time here.”
Chief Executive Officer of Mandurah and Peel Tourism Organisation (MAPTO), Karen Priest said that the Mandurah Visitor Centre plays an important role in helping to activate tourism in the region.
“Visitor centres boost regional tourism and employment and deliver expert local knowledge and guidance to visitors as well as showcasing and selling locally made products,” Ms Priest said.
“With the Certificate of Excellence, TripAdvisor honours hospitality businesses that have consistently received strong praise and ratings from travellers,” said Heather Leisman, Vice President of Industry Marketing, TripAdvisor.
“This recognition helps travellers identify and book properties that regularly deliver great service. TripAdvisor is proud to play this integral role in helping travellers feel more confident in their booking decisions.”
The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travellers on TripAdvisor over a 12-month period.
To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
Open seven days a week, the Mandurah Visitor Centre, at 75 Mandurah Terrace, Mandurah, offers travel, accommodation and tour advice and booking service for visitors and locals alike. T
