A CONSUMER Protection investigation into “travelling conmen” is ongoing after a Bunbury pension paid $15,000 cash for minor repairs last month.
WA consumers are being warned not to deal with a company that is ignoring door to door trading laws and has attracted numerous complaints and enquiries.
A Consumer Protection spokesperson said there had been no complaints from Mandurah so far but residents should remain vigilant.
Kennedy Roofing and Paving, operated by Noel Anthony Kennedy, has been door-knocking homes in the Perth metropolitan area and the South West region offering to do roof and driveway restorations.
Pamphlets promoting the business were also distributed to householders.
The complaints indicate that the company has failed to observe the ten day cooling off period for unsolicited sales or provide information on the consumer’s right to terminate the contract during the cooling off period, as required by the Australian Consumer Law.
Kennedy Roofing and Paving has also accepted payment for work not completed within a reasonable time.
Consumer Protection has received nine formal complaints and 18 enquiries since November 2014 from consumers, many of whom have paid substantial amounts of money upfront.
Commissioner for Consumer Protection Anne Driscoll said Kennedy Roofing and Paving has now become involved in a ‘travelling conmen’ investigation by the Department.
“Consumer Protection officers have not been able to track down the people behind the business,” she said.
“They have disconnected advertised phone numbers and have vacated their known addresses.
“However, we believe they may still be operating, so we urge WA consumers not to do any business with this company until they have resolved the complaints which are currently outstanding and while investigations are continuing.”
Consumers have been urged to be aware of their right for a cooling off period when they receive an uninvited approach from a tradesperson.
Even if you have invited a tradesperson to your home to only provide a quote, the cooling off period still applies.
“The cooling off period means that no money can change hands or any work be carried out for ten business days, in which time the consumer can cancel the contract without penalty,” Ms Driscoll said.
“We recommend that consumers get more than one quote for work around the home and check the credentials of the business before signing any contracts or handing over any money.
“Ask for references, inspect previous work carried out and perhaps carry out an internet search to see if positive or negative comments arise.”
Consumers who have had problems dealing with Kennedy Roofing and Paving should contact Consumer Protection by email to consumer@commerce.wa.gov.au or call 1300 30 40 54.
